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How large is the program?
The installer file is approximately 12 MB and each analysis file that you create is approximately 6 MB.
Does On Schedule work on all Windows computers?
Yes, but you need to have Microsoft Excel 2002 or greater installed on your computer. Other spreadsheet programs will not run our software.
Can I customize your programs?
Yes, if you are proficient with Microsoft Excel. The visible worksheets in most of our products are not password protected, so you can unlock them and make changes. Keep in mind that there are parts of each program that are not visible or accessible, including macro (VBA) code and hidden sheets used for formatting reports and for complex interim calculations. If you make custom changes to a program you may disrupt the operation of these aspects of the program, especially the printing of reports. Please understand that we do not provide technical support for software that has been modified.
Does the program come with a User's Guide?
Yes, the software installs with a comprehensive user guide and help file. Additionally, you can find answers to your questions in the realdata.com website knowledge base.
Are your programs easy to use?
RealData has created its worksheets with user-friendliness in mind: all you need to do is enter your data and click a button to print reports. We color-code data entry cells, provide convenient cellnotes for on-screen contextual help, and include a comprehensive user guide. Additionally, free support and training are available by phone or email.
I am concerned about downloading your software.
The majority of RealData customers download their software. You can easily make your own backup by saving the installer file to a floppy disk or by burning it to a CD. You can contact us at any time to reinstall your software or obtain your serial number.
How long does it take to download the software?
RealData's software installer files are 12 to 15 MB in size and should download in 5 to 15 minutes at most with a 56k dialup connection and much faster with DSL or cable-modem service.
Is your online purchasing secure?
Yes, RealData has its own secure certificate and encrypts transaction information during the ordering process.
How often do you upgrade and what is the cost?
We upgrade our programs approximately every two years and make minor interim updates on a regular basis. See our upgrades and builds pages for more information.
How is RealData's software licensed?
Our software is licensed to an individual for his or her use only. Please see our software license agreement (SLA).
Do you provide tech support?
Tech support is free of charge by email or telephone. We are glad to help you with everything from installation of the software to answering your specific questions on the software's use, content and rationale.
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