Q: Is your online purchasing secure?
A: Yes, RealData has its own secure certificate and encrypts all information during the ordering process.
Q: Does the program come with a User's Guide?
A: Yes, the software installs with a comprehensive user guide in PDF format. Additionally, you can find answers to your questions in the realdata.com website knowledge base.
Q: Are your programs easy to use?
A: RealData has created its worksheets with user-friendliness in mind: all you need to do is enter your data and click a button to print reports. We color-code data entry cells, provide convenient cellnotes for on-screen contextual help, and include a comprehensive user guide. Additionally, free support and training are available by phone or email.
Q: I am concerned about downloading your software.
A: The majority of RealData customers download their software. You can easily make your own backup by saving the installer file to a floppy disk or by burning it to a CD. You can contact us at any time to reinstall your software or obtain your serial number.
Q: How is RealData's software licensed?
A: Our software is licensed to an individual for his or her use only. Please see our license agreement. |
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Q: How often do you upgrade and what is the cost?
A: We upgrade our programs approximately every two years and make minor interim updates on a regular basis. See our upgrades and builds pages for more information.
Q: Do you provide tech support?
A: Tech support is free of charge by email or telephone. We are glad to help you with everything from installation of the software to answering your specific questions on the software's use, content and rationale.
Q: How long does it take to download the software?
A: RealData's software installer files are 12 to 14 MB in size and should download in 5 to 15 minutes at most with a 56k dialup connection and much faster with DSL or cable-modem service.
Q: What if I buy the Lite Edition - can I upgrade later to the Standard Edition?
A: Yes, Lite users can upgrade to Standard at any time for a special upgrade price. Call us or see our upgrade page for more information. |
