---
title: Cannot find file error message
description: "When trying to invoke a RealData product, you may get this message under Excel 2003: (XXX is the name of the product) *Cannot find the file 'C:\\\\Program Files\\\\RealData\\\\XXX\\\\XXX.xlt' (or one of its components). Make sure the path and filename are…"
url: "https://www.realdata.com/docs/cannot-find-file-error-message/"
updated: "2024-06-06"
category: General
---

# Cannot find file error message

When trying to invoke a RealData product, you may get this message under Excel 2003:

(XXX is the name of the product)

*Cannot find the file 'C:\\Program Files\\RealData\\XXX\\XXX.xlt' (or one of its components). Make sure the path and filename are correct and that all required libraries are available.*

or you may get this message under Excel 2007:

*Windows cannot find 'C:\\Program Files\\RealData\\XXX\\XXX.xlt', Make sure you typed the name correctly, and then try again.*

This will happen if the 'Ignore other applications' option in Excel is set. Please see the Microsoft Knowledgebase article below for instructions on turning this option off:

[https://support.microsoft.com/en-us/kb/3001579](https://support.microsoft.com/en-us/kb/3001579)