---
title: “Cannot run the macro ‘RealDataPDF4.OpenPrinter’ ” error message when printing
description: "Problem: When trying to print, you get a popup error dialog that says \"Run-time error '1004': Cannot run the macro 'RealDataPDF4.OpenPrinter' \" == We believe this is a Microsoft bug which can occur when Excel closes unexpectedly. Solution: - Close…"
url: "https://www.realdata.com/docs/cannot-run-the-macro-realdatapdf4-openprinter-error-message-when-printing/"
updated: "2024-06-06"
category: General
---

# “Cannot run the macro ‘RealDataPDF4.OpenPrinter’ ” error message when printing

Problem: When trying to print, you get a popup error dialog that says "Run-time error '1004': Cannot run the macro 'RealDataPDF4.OpenPrinter' "

==

We believe this is a Microsoft bug which can occur when Excel closes unexpectedly.

Solution:

- Close our product and Excel entirely.
- Re-open Excel only (not our product)
- In the Excel menu, click on File then Options.
- Click on Add-ins in the left menu
- Click the Go.. button next to Manage Excel add-ins at the bottom of the window.
- De-select the checkbox next to RealData-Pdf4
- Click OK
- Repeat above steps to return to Add-ins menu.
- Check the checkbox next to RealData-Pdf4.
- Click OK

==

This error may also indicate a corrupt PDF printer file.  Uninstall the software.  Delete any files in the c:\Program Files(x86)\RealData\RealData Personal Financial Statement folder.  Also delete the RealData-pdf4.xla file down the C:\Users\[user ID]\AppData\Roaming\Microsoft\AddIns  then reinstall the software.