Technical Support
Online Tutorials
A picture is worth a thousand words. Our online videos are visual tours that explain everything from how to use particular features, installing software for the first time, enabling macros, printing reports and much more.Knowledge Base
Get answers to your questions online. From pre-sales to installation help to specific information on any of our products, you can easily find the answers in our searchable knowledge base.
Software User Guides
RealData programs install with comprehensive User Guides in PDF format.
Once you have installed a program you can access its user guide or help file by clicking on: Start > Programs > RealData > [Program Name] > User Guide or Help File
Live Chat
Open a chat session with a RealData staffperson.
Online Support by email
During business hours, we usually have an answer by email quicker than you can say, "Hello." Use our online email support form. While we cannot guarantee 24 / 7 support, we do our best to answer urgent questions outside of business hours and on weekends.
Telephone
If you can't find the answer to your question in our knowledgebase, user guides, help files or via e-mail, then call us at 1-203-816-8457. Our office hours are weekdays 9:30 to 5:30 EST.
Software Reinstallation and Upgrades
Do you have the latest software updates? See our build updates page.
Need to upgrade or reinstall your software? Please see our upgrade information page. You can download your software at any time by logging into your customer account. Yyou can also call our support line at 203-816-8457 or submit a support ticket.
RealData PDF Print Driver
We've created a special printer driver that allows our software to "print" its output as a PDF file, so that you can easily attach it to emails. This free download currently works with all Windows programs except the e-course.
NOTE! The print driver is installed with your software. In most cases, you do not need to install it separately.
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Testimonials
"...the technical support team was outstanding, with all questions answered quickly, clearly and completely."
Lamar Spencer, President
Integras Capital Partners
San Antonio, TX
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