Who We Are
The RealData.com web site is owned and operated by RealData, Inc., a software company located in Southport, CT. The purpose of this updated document is to explain our revised privacy statement in plain language. If you have any questions regarding this privacy statement, please contact us.
We respect your privacy and have endeavored to earn the trust of our customers since the start of our business in 1981. We do not sell, rent or trade the personal information of any of our customers or subscribers to others.
When you hear from us, our emails may display some variation of our company name, such as RealData Software, RealData Dispatch, or Real Estate Investor Education by RealData.
What Information Do We Collect – and How Do We Use It?
Info from our Customers
You must identify yourself in order to place an order for a RealData product and for us to fulfill that order; and we will store your name, address, email, and purchase history in our database of customers. RealData uses a secure server for online order processing and has its own secure (https) certificate.
When you place an order, your credit card information is encrypted and sent directly to the credit card processor; RealData does not store this information. We do not see your card number at any time during the placing of an order. After the order is complete, the processor provides us with transaction details that include your name, address, and email, and the last four digits only of your card number.
RealData.com stores session information to remember the contents of your shopping cart and customer/order information during the order process. This session data is deleted automatically after your order is completed.
You will need to identify yourself when and if you choose to register as a user of one of our software products.
We use this information about your order and registration in order to fulfill our commitment to you to provide you with technical and general product support. We make such support available only to registered users of our software, so it is essential that we can recognize you as a user of a particular RealData product. We may also use your registration information if we need to contact you with information or updates about your order, or about the availability of updates or upgrades to products you have licensed from us. For example, since most of our products are based on Microsoft Excel, we may need to inform you if a change in Excel might affect the behavior of your licensed RealData product; or, we may inform you that a new version of a product you purchased is available to registered users at a discount.
If you want us to remove your software registration information from our database, contact us. Please understand that once your registration is deleted, you will no longer be able to re-install or reactivate your software, and we will be unable to provide you with product support or upgrades.
Info from our Subscribers
You are under no obligation to subscribe to our newsletter mailing list. If you decide to opt-in to our newsletter (i.e., the “Dispatch”) list, then from time to time we will send emails that may include information we believe to be of interest to both customers and non-customers, including notices about product support issues, new program features, updates, or upgrades. Our mailings may also include marketing content, special offers and promotions, educational content, ebooks, and industry-related news.
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email, or you may contact us.
Info from our Website Visitors
Third Party Sites and Data Processors
Email Service Providers
Learning Platform for Online Courses
Customer Support Management
Links To or From Other Sites
From time to time, RealData.com may display links to other sites. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be frequently changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
This statement was revised and posted as of: May 24, 2018
It may change from time to time, so please check back periodically.
How to Contact Us
If you have any questions regarding our privacy statement, please feel free to contact us at https://www.realdata.com/contact/.