If you are seeing odd error messages from Excel, it may be helpful to run a repair install of Office. Please check with us if you have questions – send over the exact wording of the error message.
Running a repair install is a bit counter-intuitive since one does this via the “Add/Remove Programs” feature in Windows. Note that you are invoking a function to fix Office’s files. Reinstalling is an entirely different process. Here are step-by-step instructions for Windows 10.
Windows 10 #
First, start typing “Add or Remove Programs” in the lower left corner of your screen:
A pop-up window appears – click on the blue-highlighted box marked, “Add or Remove Programs”
A new window opens. On the right side, scroll down through “Apps & Features” until you get to Microsoft Office. Click on the name of your Microsoft Office product as shown here:
Click the “Modify” button. A pop-up window appears giving you two options:
We recommend that you first try the “Quick Repair” option. Then re-open your RealData software. If you are still getting odd error messages, repeat the steps but use the “Online Repair” option.
Windows 11 #
The process for Windows 11 is similar but you will be presented with some different options after clicking on the “Modify” button.